Effective Date: May 01, 2021
GetWellSoon's mission is to transform healthcare using AI. We connect patients with the right clinical trials.
All other information collected from you may be used and shared with third parties on an anonymous or aggregated basis only. Your personally identifiable information is stored in our databases. You can access, modify, or permanently delete your records at any time. With your consent we may contact you from time to time about clinical trials that may suit your profile, to introduce new products, to share educational materials, to solicit patient stories after trials are completed, and for other reasons supporting our mission of helping patients find and access treatment options in development.
GetWellSoon may contact you via equivalently secure registered third-party platforms, email, SMS text or social media. GetWellSoon does not exchange personally identifiable information through/via social media – nor do we sell or share your personally identifiable information with social media channels.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH FACEBOOK OR GOOGLE OR ANY OTHER THIRD-PARTY WEBSITE IS GOVERNED SOLELY BY YOUR AGREEMENT WITH SUCH THIRD-PARTY WEBSITE.
You can opt out of this service at any time and can choose to not use the Site.
Children Under the Age of 13
Our website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features, and do not provide us with any information about yourself. If we learn we have collected or received personal information from a child under 13, we will delete that information.
If located in California or the European Economic Area, any child under the age of 16 years shall be restricted in the same regard.
Any information entered on behalf of a child under 13 years of age (or 16 years if located in California or the European Economic Area) must be strictly provided by a parent or legal guardian.
If you believe we might have any information from or about a child, please contact us at email@example.com.
The purpose of this Privacy Statement is to explain what GetWellSoon does with personally identifiable information that you provide to us. We want you to know how your personally identifiable information will be protected, as well as under what circumstances we may share it, with whom, and for what purposes.
Reason for Collection of Your Information
Many of GetWellSoon's services, such as browsing through our clinical trial database, do not require any form of registration or identification. You can freely visit many of our web pages without telling us who you are.
However, some of our services do require that you provide your personal details - including but not limited to your name, contact details, health information/history, medical records and demographics. With your consent; this allows us to contact you by telephone, email, SMS text or social media to:
- Provide you with information that you request about specific clinical trials or potential trials which you may be suitable for.
- Introduce relevant on-the-market drugs and new products to you.
- Share your information with our approved Partners to support our mission of helping patients find and access existing treatment options and those in development.
- Further develop our products and services, to meet legal requirements or to protect the rights and safety of our customers and third parties, as well as our own.
- Get your feedback and comments to improve our service to you.
GetWellSoon does not sell and will not share your personal data without your consent.
You may update your preferences or opt-out of any of these communications at any time by contacting us as directed below.
Personal Information Collected From You
The information that we ask you to provide may include your first and last name, age, gender, racial or ethnic origin, contact details (mailing address/telephone number/email address), information relating to your medical conditions and history, biometrics and genetic profile.
GetWellSoon limits the collection and processing of personal and medical information to what is necessary to fulfil the purposes for which it is to be used.
Consolidation of Information Collected From You
Many of our customers register for more than one trial or service, through the Site, by calling GetWellSoon, or through a third party, such as their healthcare provider or an GetWellSoon partner. When you register with us more than once, we may combine your personally identifiable information with computer information gathered (see below) and store it collectively. This helps us keep track of all of your preferences in one organized place, so that we can provide information to you based on a more informed review of your requests and medical conditions of interest.
GetWellSoon takes all reasonable steps to ensure that personal data collected is reliable for its intended use, accurate, complete, and current.
Collection of Computer Information
When you visit the Site or access our search tool through our partners, we do not collect any personally identifiable information about you without your permission. However, we do collect information about you if your computer is set to allow that type of collection. This includes Cookies, IP address and device ID or fingerprint. You can turn off the ability to collect some of this information from your computer or device settings.
For information on how to opt out of third-party collection of information; please visit the ‘Network Advertising Initiative’ (NAI) website - an independent website not sponsored by, or affiliated with GetWellSoon.
Consent to Provide Your Information to GetWellSoon
We request your consent to collect your personally identifiable information when you seek to register for a GetWellSoon program or service. In doing so, we also explain, for that program or service, what you are registering to receive and how we plan to use your personal information. We also offer you the option of discontinuing your consent (“opting out” or “unsubscribing”) if you later decide that you no longer want to participate in that program or receive additional information from us. If we wish to use this information for purposes incompatible from those for which the data was initially collected, we will offer an effective way to opt out of the secondary use. Please note that if we share your personal information with a sponsor or manager of a clinical trial (a “Sponsor”) that Sponsor may continue to have access to your personal information even if you choose to no longer receive additional information from us.
Sharing Your Information With Third Parties
Demographic and medical information you provide to us may be used and/or shared with third parties in anonymous and aggregated form only.
GetWellSoon requires third parties to whom it discloses personal data to protect personal information using substantially similar standards to those required by GetWellSoon. We also require that they do not use your personal information for any separate use that is not specifically for the execution of the clinical trial or as otherwise authorized by GetWellSoon. There may also be instances where GetWellSoon may be required to share your information with third parties who have not been retained by us (directly or indirectly), as ordered or directed by courts of law or other governmental agencies.
Also, GetWellSoon is obligated to report any Adverse Events identified through the course of the Program to the Sponsor’s Drug Safety for regulatory compliance. In these cases, you are also accepting that the Sponsor may contact your doctor for further information about the adverse event. All information received by Sponsor’s Drug Safety Department is treated in confidence and in accordance with the Privacy laws, and the patient information is de-identified. Adverse Event reports may be forwarded to the relevant health authorities.
Security of Your Information
GetWellSoon uses appropriate technical, administrative, and physical safeguards to protect data that pertains to you from loss, misuse, or alteration. In addition, we take steps to ensure that our safeguards take into account new known threats. Of course, no organization can guarantee the absolute security of personal information. You should keep in mind that Internet transmissions, particularly email transmissions, are never 100% secure or error-free. Accordingly, we also caution you to guard your own computer and password against unauthorized access by others.
Transfer of Your Information
GetWellSoon stores and processes your personal information in servers in the European Union (EU). At times, GetWellSoon may be required to transfer personal information in countries other than the country where the information was provided. In these cases, we maintain compliance with applicable data protection and privacy laws and legal frameworks.
We protect personal information entrusted to us no matter what country it is stored in or transferred to and have appropriate safeguards and procedures in place to help ensure the security of your personal information.
Retention of Your information
GetWellSoon retains your personally identifiable information for as long as it is necessary to provide services to you, or, until you exercise your Right to Object or withdraw your consent. (opt out) - see Your Privacy below.
Our privacy practices are periodically reviewed by our auditors to verify compliance with this Privacy Statement.
Updating and Accessing Your Information
Updated GetWellSoon Privacy Policies
This Privacy Statement becomes effective on May 1st, 2021. GetWellSoon may update this Statement from time to time. We encourage you to review our Privacy Statement periodically.
GetWellSoon, at all times, follows applicable country-specific data laws and legal frameworks in effect, to ensure that your personal information is secure and that your privacy rights are respected and protected.
This covers any collection and processing of your personal information - see Personal Information Collected From You above (including storage, retrieval, use, disclosure/sharing, restriction, blocking and erasure or destruction).
The California Consumer Privacy Act (CCPA) 2018 permits GetWellSoon users that are California residents to access, rectify, update, restrict processing, delete/withdraw their personal information or opt-out of services.
Additionally, California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
To make all such requests, please send an e-mail to firstname.lastname@example.org.
We may require you to provide additional information necessary to confirm your identity before we comply with any request made by you.
How to Contact Us